WSSC Takes Additional Steps to Address Customer Billing Concerns
Meter Readings Seven Days a Week and Payment Arrangements Available
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
Laurel – March 13, 2014: In response to a longer billing cycle and higher than usual bills for some customers, WSSC is making immediate operational changes including increased meter readings and payment options for customers.
Specifically, WSSC is:
- Reading meters seven days a week, including evenings
- Extending the bill payment “deadline” by a month for customers who make the request and demonstrate a need
- Providing a billing arrangement for those with higher than normal bills
These changes should assist customers who have experienced a bill increase up to 30% compared to the bill they received for the same period last winter because of a longer billing cycle. The extended billing cycle is due to a delay in meter reading in January, February, and early March when we experienced challenging weather. Some customers could also see an increase in their usage compared with their bill from last winter. School and business closings caused children and parents who would normally have been at work and school to be at home, likely increasing their residential water consumption.
Customers should take a few minutes to look at their billing cycle and understand the number of days being billed. That information is located in the upper right portion of the bill. The average daily consumption (ADC) information is located in the upper left portion of the bill.
Extremely high consumption at any time could be the result of a leak. WSSC recommends checking your toilets for leaks twice a year. Follow the simple steps in this leak detection video to find out if you have a toilet leak.
If you think you have a leak, or if you still have questions about your bill after carefully reading it or need to make payment arrangements, please call our Customer Relations staff at 301-206-4001. Agents are available Monday through Friday from 7:30 a.m. to 7:00 p.m. and the automated system is available 24/7.
WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.