WSSC Returns to Routine Billing Cycle Following Weather-Related Delays
Additional Resources and Effort Returns Meter Readings to Normal 90-Day Billing Cycle
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
Laurel – April 15, 2014: Additional meter readers, extended hours, and seven-days-a-week operations have brought WSSC’s billing back to the routine 90-day cycle for its customers. The harsh winter weather caused a delay in meter reading, resulting in billing cycles that were as much as one month longer than normal, and bills that were much higher than many customers expected.
In response to the longer billing cycle and higher-than-usual bills, WSSC made a number of operational changes, including increased meter readings and additional payment options for customers. As of Friday, April 11, all customers were back on schedule, which means the next billing cycle will be commensurately shorter, and bills for many customers will be lower than usual.
“We appreciate the patience and understanding from our customers as we worked to resolve this issue,” stated Jerry N. Johnson, WSSC’s General Manager and CEO. “As with everyone in the region, we were impacted by this unusual and extreme winter. I want to thank those WSSC employees that went the extra mile to get us back on track.”
The extended billing cycle occurred due to a delay in meter reading in January, February and early March when the area experienced some of its worst weather. Some customers also experienced an increase in their water usage compared with their bill from last winter. School and business closings caused children and parents who would normally have been at work and school to be at home, likely increasing their average daily consumption.
If, after reviewing average daily consumption, customers still have concerns about their bill, please call our Customer Relations staff at 301-206-4001. Agents are available Monday through Friday, from 7:30 a.m. to 7:00 p.m., and the automated system is available 24/7.
WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.