Two Days after the Big Chill Water Main Breaks Spike

4:30 p.m. Update

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Laurel – January 9, 2014:  WSSC is facing the highest number of broken water mains since the temperatures plummeted on Tuesday.

There are 64 water mains in Montgomery and Prince George’s counties that need repair. That’s up from 45 this morning. Crews are currently at 13 different job sites fixing broken pipes and will work 24/7 until service has been restored to our customers. We appreciate the patience of our customers during this challenging time.

The water temperature of the Potomac and Patuxent Rivers remains lower than normal, despite the rise in air temperature. It can take a couple days for the extremely cold river water to go through our treatment process and distribution system, which is why water mains are still breaking in large numbers despite the air temperature increase.

If you’re experiencing a pipe break inside your home, please call a plumber. WSSC is responsible for water mains in the street and the connections to your home or business, but not the pipes on your property.

Track the latest correlation between water main breaks and the temperature of the Potomac River, check out this chart.

For more information about water main breaks, visit our service alert page for an interactive map that allows users to search by address. Or check on service alerts, report a problem (even send a photo) or pay your bill with our mobile app. Customers can also sign up for the Customer Notification System (CNS) to receive emails or texts about breaks and leaks in their neighborhoods.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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