Despite the Rise in Temperature Water Mains Continue to Break

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Laurel – January 9, 2014: The number of water mains fixed by WSSC crews is growing but so is the list of mains that need repair.

Utility technicians have fixed 27 broken pipes in the past day for a total of 43 repaired since Tuesday; however there are 45 more broken mains in the queue and the number is expected to go higher as the day goes on.

It can take a couple days for the extremely cold water in the Potomac and Patuxent Rivers to make its way into our distribution system, which is why water mains are still breaking in large numbers despite the rise in air temperature.

Our field crews and Emergency Call Center agents are working around the clock to repair mains as quickly as possible and answer your calls. We apologize for the wait to get an agent on the phone. If you’re experiencing a pipe break inside your home, please call a plumber. WSSC is responsible for water mains in the street and the connections to your home or business, but not the pipes on your property.

To track the latest correlation between water main breaks and the temperature of the Potomac River, check out this chart.

For more information about water main breaks, visit our service alert page for an interactive map that allows users to search by address. Or check on service alerts, report a problem (even send a photo) or pay your bill with our mobile app. Customers can also sign up for the Customer Notification System (CNS) to receive emails or texts about breaks and leaks in their neighborhoods.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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