WSSC Releases Fiscal Year 2012 Performance & Annual Reports
Show Steady Progress in Meeting Goals
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
Laurel – May 15, 2013: The Washington Suburban Sanitary Commission (WSSC) has released a detailed Annual Report outlining progress in Fiscal Year 2012. It is accompanied by an Annual Strategic Performance Report, which summarizes a dashboard of performance goals and measurements designed to track WSSC progress in providing world-class water and wastewater services to customers. The Strategic Performance Report outlines key success measures for achieving these goals for FY2012 and details how well WSSC is performing in key areas.
These reports address the strategic priorities established by the six Commissioners: Infrastructure, Financial Stability, Workforce Management, Procurement, Customer Service, Security and Safety, Environmental Stewardship and Communications & Stakeholder Relations.
“Providing customers with reliable drinking water and wastewater services is our core mission and our work is guided by our strategic priorities,” said Jerry N. Johnson, General Manager and Chief Executive Officer. “We continue to make steady progress in meeting the goals the Commissioners have set to that purpose.” These include:
- Replacing and repairing an aging infrastructure. In FY 2012, we exceeded our goal of replacing 41 miles of water main by completing nearly 60 miles of water main;
- Retaining our AAA bond rating from the three major credit rating agencies despite tight economic times.
- Making technology improvements, including WSSC’s Mobile App, paperless billing and online watershed permits that save time and money.
- Focusing on the future by undertaking a study to secure the quality of WSSC’s source water from the Patuxent River and its reservoirs.
- Completing the report from the Bi-County Infrastructure Working Group which provides WSSC, and its customers, with options for easing the financial burden of addressing an aging infrastructure while effectively managing increasing debt.
- Receiving the coveted Platinum Award and Peak Performance Awards from the National Association of Clean Water Agencies.
Both documents provide increased accountability through transparency, giving WSSC customers and other stakeholders a better, more complete view of what WSSC has accomplished and what is expected in the years ahead.
Johnson added, “We could not do any of this without our employees. Their hard work, dedication to customers and commitment to excellence are the key to what we have done in the past and in securing our future.”
For more information and to view both reports, visit our website.
WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.