Hak Kwon Appointed Chief of Utility Services

Brings Vast Experience to Newly Created Position Geared to Streamline Operations

| News Release



Laurel, Maryland – October 15, 2013: The Washington Suburban Sanitary Commission (WSSC) is pleased to announce that Hak Kwon has been named Chief of Utility Services. Kwon brings over 32 years of civil engineering expertise—all with WSSC—to this newly created position. He will be responsible for repair and maintenance of the water distribution system and the wastewater collection systems, as well as meter operations.

“Hak has distinguished himself in every position he has held here at the Commission,” said Jerry Johnson WSSC’s GM/CEO. “We have relied on his expertise and leadership in high-profile events, such as the River Road failure in 2008 and the Tuckerman Lane near—failure in 2010. He is highly respected by his colleagues and excels in building teams that execute at the highest possible level.”

A native of Seoul, South Korea, Kwon came to the United States in 1975. While working at George Washington University, he took advantage of a program providing free tuition to its employees to earn a Bachelor of Science Degree in Civil Engineering in 1981. That same year he was hired at WSCC and became a U.S. citizen.

In 1985 he was awarded a Master of Science Degree in Structural Engineering from George Washington University; and, he was promoted to Senior Structural Engineer at WSSC. He has consistently excelled in his various positions at the Commission, prompting numerous promotions: Senior Structural Engineer (1985); Principal Structural Engineer (1988); Customer Care West Group Leader (2006); and, Customer Care North Group Leader (2010)..

Kwon was selected following a nationwide search which produced a number of extremely well-qualified candidates. The Chief of Utility Services reports directly to the general manager and signals the beginning of the process to reorganize the Customer Care Team to streamline operations. The newly constituted Customer Service team will focus on billing, the Call Center and correspondence.

For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.


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