Overview

Who We Are

Established in 1918, WSSC is currently among the largest water and wastewater utilities in the nation, with a network of nearly 5,768 miles of fresh water pipeline and over 5,578 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties, and we serve 1.8 million residents through approximately 475,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.

Our Mission

We are entrusted by our community to provide safe and reliable water, life’s most precious resource, and return clean water to our environment, all in an ethical, sustainable, and financially responsible manner.

Our Vision

To be THE world-class water utility, where excellent products and services are always on tap.

Our Values

Our guides for daily behavior and decision making at every level include:

Accountability:

We are responsible employees who act ethically, are accountable, and conduct ourselves with integrity and transparency.

Collaboration:

We work as a team across the Commission to fulfill the needs of our customers.

Environmental Stewardship:

We continuously enhance and protect natural resources and the environment for the health of future generations.

Excellence: 

We achieve the highest level of quality, safety, productivity, and cost-effectiveness, demonstrating world class service to everyone.

Innovation:

We promote creativity to develop new products, streamline processes and enhance services.

Our Strategic Priorities  

Our methods for achieving our Mission and Vision: 

Enhance Customer Experience:

  • Deliver Safe, Reliable and Consistent Service
  • Provide Timely Response to Customer Queries
  • Be a Good Citizen Within Our Communities

Optimize Infrastructure:

  • Achieve Industry-Leading Reliability and Asset Integrity
  • Expand Resilience and Balance Risk

Protect our Resources:

  • Resolve and Learn from Past Incidents
  • Maintain Best-in-Class Operating Environment Safety for Employees
  • Plan Proactively with Community Stakeholders
  • Secure the Commission’s Critical Infrastructure

Spend Customer Dollars Wisely:

  • Improve Operational Efficiency
  • Improve Fixed Asset Utilization
  • Improve Financial Process Efficiency and Fiscal Sustainability

Transform Employee Engagement:

  • Acquire the Best People
  • Retain Top Performers
  • Develop and Grow Talent
  • Communicate Effectively
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