Overview

Who We Are

Established in 1918, WSSC is currently among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of fresh water pipeline and over 5,400 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties, and we serve 1.8 million residents through approximately 460,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.

Our Mission

We are entrusted by our community to provide safe and reliable water, life’s most precious resource, and return clean water to our environment, all in an ethical, sustainable, and financially responsible manner.

Our Vision

We will become the world-class provider of safe, reliable water and wastewater services that protects quality of life for our community. We strive for the following:

  • Customers are delighted with our excellent products and innovative services.
  • Relationships with our customers, employees and business partners surpass expectations.
  • The environment improving as a result of our commitment to sustainability and excellence.

Quality…always.

Our Values

Our guides for daily behavior and decision making at every level include:

Accountability:

We are responsible employees who are accountable and take our actions seriously.

Integrity and Respect:

We are a diverse organization that encourages and practices equality, trust, openness, and respect for all.

Excellence: 

We achieve the highest level of quality and productivity, demonstrating excellence in providing world-class service to everyone. 

Individual Initiative:

We create and seize opportunities to grow personally and professionally, contributing to the success of our organization.

Environmental Stewardship:

We continuously enhance and protect natural resources and the environment for the health of future generations.

Cost Awareness:

We balance cost and benefit in our daily actions to achieve optimal value for our customers.

Our Strategic Priorities (FY 2014-2018)

Our methods for achieving our Mission and Vision: 

Sustain Infrastructure:

Plan, invest in, and renew our infrastructure to meet customer expectations through innovative, cost-effective technology and world class asset management practices.

Ensure Financial Sustainability:

Practice sound financial stewardship, ensuring delivery of the best quality water and wastewater treatment services to our customers at a reasonable cost. Offer affordable rates, and use innovative ideas for minimizing rate increases.

Optimize Workforce Management:

Sustain a high-performing, diverse workplace that attracts and retains flexible and knowledgeable employees who promote service excellence and innovation.    

Integrate Supply Chain Management and Supplier Diversity: 

Ensure operational efficiency and reliable service to customers, suppliers, and all stakeholders through transparent, equitable, and responsible procurement practices that involve, inform, and reflect the community we serve. 

Deliver Excellent Customer Service: 

Ensure customer confidence through the delivery of timely, high quality products and services to internal and external customers.     

Ensure Security and Safety:

Protect our people, our business, and our community through proactive planning, emergency preparedness and utilization of effective risk management.   

Enhance Communications and Stakeholder Relationships:

Proactively communicate and sustain relationships and strategic partnerships with our community, key stakeholders and jurisdictions in support of our mission and our future success.  

Demonstrate Environmental Stewardship:

Practice safe and responsible stewardship of our water, air, and land through efficient and effective education, technology, and business practices.   

 

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