As part of several new initiatives to improve and modernize the way we approach customer service, we are implementing a simplified rate structure effective July 1, 2019. The new four-tier structure will replace the current 16-tier structure, which has been in place for more than 25 years.
What is the difference between a rate structure and water/sewer rates?
A rate structure is how you are charged for water/sewer. The amount charged for water/sewer is the rate.
How will the new rate structure impact my bill?
For most customers, the new rate structure won’t make much of a difference on your WSSC bill. In fact, some customers may see a slight decrease in their bills. This is because all customers will be charged for water use within each tier instead of for all water use at the highest tier, which is how customers are charged under the current structure. This makes how we charge for water more fair. The new rate structure also promotes conservation – helping to save you money by encouraging wise water use.
Throughout the rate structure development process, WSSC engaged in an extensive public outreach campaign to garner input and feedback from residential and non-residential customers, elected officials and other interested stakeholders in both counties. In total, WSSC held or participated in more than 30 public meetings and/or hearings since spring 2017, which were attended by more than 1,500 customers and generated more than 300 total comments on the proposed rate structures. Additionally, all WSSC meetings were livestreamed and seen by nearly 2,500 viewers.