Carla A. Reid currently serves as General Manager and Chief Executive Officer for WSSC. She is the 12th General Manager and the first woman to serve in this capacity in the utility’s 100-year history.
Reid leads WSSC in all aspects of business, to be THE world-class water utility where excellent products and services are always on tap. On a daily basis, she provides oversight for an operating budget of $720+ million and a capital budget of $685 million for fiscal responsibility and efficiency. Operational oversight includes finance, supply chain management, infrastructure systems maintenance, engineering and construction services, resource recovery processes, environmental stewardship, government and community relations, customer service, as well as EEOC and diversity initiatives. Reid’s philosophy is three-pronged – Simplify, Focus and Connect – with an emphasis on providing excellent customer service.
Prior to re-joining WSSC, Reid served in positions for both Montgomery and Prince George’s County governments. She worked for Prince George’s County Executive Rushern L. Baker’s staff as Deputy Chief Administrative Officer for Economic Development and Public Infrastructure. In this position, Reid led all operations related to economic development including permitting, transportation, environmental matters and tourism. In 2007, she served as the Director of the Department of Permitting Service for Montgomery County Executive Isiah Leggett.
In 1986, Reid began her 20-year career at WSSC, ultimately serving as Deputy General Manager from 2005-2006. In addition to this role, Reid served as Chief of Mission Support, Chief of Customer Care, Meter Services Division Manager, Northern Meter Operations Section Head, Meter Maintenance Head, Field Operations Supervisor and Civil Engineer.
For seven years, Reid was an adjunct professor at the University of the District of Columbia, where an award was created in her name to recognize outstanding teaching on the UDC staff. She holds a bachelor’s degree in civil engineering from Howard University and a master’s degree in human resource management from the University of Maryland, University College.
As an active member of her community, Reid serves as a board member for NACWA and as a member of Leadership DC. She has previously served as a board member for DC Water, Melwood, Montgomery Alliance, the Prince George’s County Revenue Authority and Arts on the Block. As a woman in STEM, Reid advocates for mentoring and programming that increases the number of girls and other under-represented groups in these disciplines.