WSSC is modernizing its operations and technology infrastructure to improve customer service. A key part of this effort is the Advanced Metering Infrastructure (AMI) project. AMI is the foundation of a smart utility, enabling WSSC to use the latest technology and data to better serve our customers.
WSSC’s current estimate to fully implement AMI technology is $96.8 million, (Proposed FY2020-FY2025 Capital Improvements Program). This estimate is for planning purposes only and is expected to change as AMI technology continues to evolve and the project moves through the planning and design phases. Although most capital projects do not have a measureable payback, based on previous studies, AMI implementation is projected to pay for itself in less than seven years.
AMI technology connects every part of a water utility and uses the resulting data to optimize operations, administration and infrastructure. AMI allows water meters to communicate water usage information wirelessly using radio or cellular technologies. It consists of water meters that connect to small radio or cellular transmitters. The transmitters then send encrypted water usage data to WSSC.
Customer information and usage data transmitted to WSSC is encrypted using industry standard processes and technologies. Personally identifiable information, such as name, address, bill account number or credit/collection information, is not transmitted to or from the meter.
AMI allows customers to better control their consumption, manage their bills and help them to better identify and correct on-property issues by providing them with real-time access to meter and water usage information.
AMI will also result in a number of environmental and economic benefits. It will reduce WSSC’s carbon footprint as well as operating costs related to meter reading. It will help WSSC to better monitor and identify leaks in our system, reducing lost water and preventing larger main breaks.