Announcing WSSC's "E-Z Pay" Plan

"E-Z Pay" is a paperless, stress free, simple, safe, and speedy way to pay your water/sewer bill automatically from your bank account, at no cost to YOU!. "E-Z Pay" means you will never be late with a WSSC bill payment again. No more service interruptions due to late payments. "E-Z Pay" saves you money: no postage fees, no payment late fees, no disconnection fees!! "E-Z Pay" means that whether you are on vacation, busy at home or at work, you will not experience the bother and inconvenience of writing checks to pay your water/sewer bill. "E-Z Pay" means you will not have to wait at the bank to pay your water/sewer bills or the post office to purchase stamps to mail your payments. "E-Z Pay" gives you the peace of mind of knowing that your payments will ALWAYS be on time. If there is a bank error, "E-Z Pay" participants are entitled to an immediate refund from their banks. To establish an "E-Z Pay" payment plan with WSSC, complete the enclosed application and return it to WSSC with a voided bank check. The bank account number on the voided check will be the account from which your water/sewer charges will be paid. Customers choosing to use "E-Z Pay" will have their direct debit arrangement confirmed on their water/sewer bill. When you receive your bill, look for a bill message that states the charges will be paid through direct debit. If the bill/bill stub does not reflect this message, the charges must be paid manually.

1. Authorization: By completing this agreement, you are authorizing the Washington Suburban Sanitary Commission (WSSC) to make your quarterly, monthly, or non-routine water/sewer bill payments by transferring funds from your bank account to the WSSC.
   
   
2. Disclosure: Your bank or financial institution is required by law to provide you with detailed disclosures explaining your rights and obligations regarding the automatic transfer of funds. “E-Z Pay” participants should carefully read the information provided by their bank.
   
   
3. Confirmation : Your bill for water/sewer services and fees is your written notification of the transaction. The total outstanding balance printed on the face of the bill will be transferred from your bank account on the due date indicated on the bill. On the top of the bill stub and in the bill message, you will be notified that the E-Z Pay payment option is in effect. Bills generated prior to the initiation of E-Z Pay must be paid by manual check, money order, credit card, or cash.
   
   
4. Implementation : The initial “set-up” for direct debit takes about 4 weeks, therefore automatic debiting should begin within the NEXT 2 billing periods. If an E-Z Pay message does not appear on the bill stub and in the message column of either of these bills, the charges must be paid through check, credit card, cash, or money order. If the E-Z Pay message is not reflected on either bill, please call our Customer Care Agents at (301) 206 – 4001.
   
   
5. Payment Date : If your scheduled transfer date falls on a weekend or legal bank holiday, the withdrawal will occur on the next regular business day.
   
   
6. Transfer Errors : Check your bank account to verify the date/amount of any of WSSC’s automatic transfers. If an error occurs, contact your bank and the WSSC.
   
   
7. Variable Payments : Based upon the services billed monthly/quarterly, under the terms of this agreement, it is understood that WSSC payments may vary. Unlike car or mortgage direct debit payments, water consumption and wastewater treatment services fluctuate from billing period to billing period. This authorization allows WSSC to adjust the amount drafted from your bank account to accommodate changes in usage and charges. If you receive multiple bills in one billing period, or a bill amount is extraordinary, immediately contact our Customer Care Agents at (301) 206 – 4001.
   
   
8. Customer's Cancellation Option : You have the right to stop an existing or future transfer of money by notifying WSSC by calling or in writing ten (10) business days prior to the draft date. You must also notify your financial institution of this action. You can permanently terminate this agreement at any time by notifying WSSC (in writing) and your bank according to the procedures described in the bank’s disclosure statement.
   
   
9. Unpaid Transfer Requests : If your bank returns a transfer without payment, WSSC has the right to assess a reasonable fee equal to the fee charged for returned checks. The “E-Z Pay” participant is then responsible to immediately remit full payment and the unpaid transfer fee with a bank check. If the bank does not honor the transfer request, participation in the “E-Z Pay” program is terminated immediately. Applicants may reapply after a six-month suspension period.
   
   
10. WSSC's Cancellation Option : WSSC reserves the right to cancel this agreement for the following reasons:
    
    

• If one transfer is returned unpaid for insufficient funds; or If the “E-Z Pay” participant does not otherwise comply with this agreement or payment plan.