On behalf of WSSC, I am pleased to welcome you to our new website. We are committed to becoming the industry leader in providing high quality water and sewer services, and now we have made new strides with our new website placing improved, user-friendly tools at your fingertips.

Today and for generations to come, offering the highest quality service is our top priority, and our new website, with its clean, bright design, provides quick and easy navigation to the services and information you need.

With one click, you can now translate any page of the website into your native language. We’ve also vastly improved the search tool so you can quickly and easily find just what you’re looking for. Whether its bill payment information, details about a permit or our latest Water Quality Report, all the WSSC information you need is now easy to find on our new website.

This is an exciting time of innovation and change at WSSC. In addition to our new website and the enhanced customer service it offers, we are also excited to tell you about other new initiatives aimed at better serving you.

We are now asking our customers to “RoundUp.” This new program offers customers a convenient way to contribute to the Commission’s Water Fund by rounding up bill payments to the nearest dollar. The extra change is donated to help customers who are experiencing hardship and having a difficult time paying their water bills. If every customer rounds up just 25-cents on each bill for a year we could help hundreds of families! Click here to learn how you can start rounding up.

Our customers also asked for more convenient ways to pay bills and we’ve listened. Coming soon is our new automated phone system which offers a number of self-service options. A customer can pay their bill with a credit card or check any time of the day or night… no more waiting to talk with an agent during business hours. Using our new website, it’s now possible to split your bill into two payments and place a seven day payment extension on your account. Click here for complete details.

I hope you find this website conveys our core values of Accountability, Integrity and Respect, Excellence, Individual Initiative, Environmental Stewardship and Cost Awareness. These values guide me and the employees here at WSSC every day.

Your feedback is valuable to us. I invite you to share your comments with us.

Sincerely,

Jerry N. Johnson
General Manager/CEO