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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services
Richard G. Hocevar Building, 14501 Sweitzer Lane, Laurel, MD - 20707
Auditorium
Time Item Anticipated Action
OPEN SESSION AUDITORIUM
8:30 AM

Pledge of Allegiance

Approval of Agenda

 Action

Approval of Minutes for January 18, 2012

 Action

Retirees

Communications: Sewer Science Training Video

 

Comments: Commissioners/ Public / Media
STAFF REPORTS
9:00 AM

General Manager's Office

  1. Monthly Report
 Information
9:30 AM

Internal Audit Office

Monthly Activity Report

 Discussion

Resolution 2012-1952 Appointing Chair of Ethics Board

 Vote
FEBRUARY BRIEFING/ACTION CONTRACTS
9:45 AM

Finance
  1. Transmittal of Proposed FY 2013 Operating and Capital Budgets
  2. Front Foot Benefit Briefing

B. Customer Care

  1. Contract 5791, Change Order for Emergency Rehab & Repair of PCCP
 Vote/Discussion
  1. Contract 6031, Trunk Sewer Inspection Services (Consent Decree)
  2. Resolution 2012-1950: Resolving Customer Complaints for Unpaid Water/Sewer Bills

C. Production

  1. Contract 6110, Methanol for Western Branch Wastewater Treatment Plant
 Vote/Discussion
  1. Contract 5605, Change Order and Option Year for Biosolids Management & Utilization at the Western Branch Wastewater Treatment Plant

D. Engineering and Construction

Architect and Engineering Contract

 Vote/Discussion

Contract P76324, Program Management for Long Term Control Plan (WSSC Consent Decree) Option Term

E. Logistics

 Vote/Discussion

Contract 6109, Hauling and Disposal of Debris

 Vote/Discussion
CONSENT CALENDAR - RESOLUTION 2012-1951
11:35 AM

CONSENT CALENDAR - Resolution 2012-1951

A. Finance

Transmittal of Proposed FY 2013 Operating and Capital Budgets

B. Customer Care

  1. Contract 5791, Change Order for Emergency Rehab & Repair of PCCP
  2. Contract 6031, Trunk Sewer Inspection Services (Consent Decree)

C. Production

  1. Contract 6110, Methanol for Western Branch Wastewater Treatment Plant
  2. Contract 5605, Change Order and Option Year for Biosolids Management & Utilization at the Western Branch Wastewater Treatment Plant

D. Engineering and Construction

Architect and Engineering Contract

Contract P76324, Program Management for Long Term Control Plan (WSSC Consent Decree) Option Term

E. Customer Care

Dispute Resolution Board Policy

F. Logistics

Contract 6109, Hauling and Disposal of Debris

 Vote
11:45 AM

LUNCH
BRIEFING/ACTION ITEMS
1:00 PM

A. Engineering and Construction/Office of General Counsel

  1. IMA (Q and A)

B. Intergovernmental Relations

Legislative Update

C. Commission Office

  1. Sub-Committee Reports
    1. Governance/Personnel
      1. Governance Policy
    2. Bi-County Infrastructure Funding Working Group Update
    3. Pension Board of Trustees
  2. Corporate Secretary's Report
CLOSED SESSION COMMISSIONER'S CONFERENCE ROOM
2:00 PM

Closed pursuant to Maryland State Government Article 10, Subtitle 5, Section 10-508(a)(13) to approve the January 18, 2012 Closed Session Minutes and Section 10-508(a)(7) to receive legal advice on settlement in a licensing matter.

 Vote
OPEN SESSION COMMISSIONER'S CONFERENCE ROOM
2:30 PM

Unfinished Business

Adjournment
FUTURE MEETINGS OF NOTE
March 8, 2012

WSSC Board of Ethics, 2:00 PM
14501 Sweitzer Lane, Laurel, MD 20707
Commissioners Conf. Rm
March 14, 2012

WSSC Customer Advisory Board, 7:30 PM
14501 Sweitzer Lane, Laurel, MD 20707, RM. LK-121
March 21, 2012

Personnel and Governance Committee, 8:00 AM
14501 Sweitzer Lane, Laurel, MD 20707
March 21, 2012

WSSC Monthly Commission Meeting, 8:30 AM
14501 Sweitzer Lane, Laurel, MD 20707
March 28, 2012

WSSC Employee Retirement Board, 3:30 PM
14501 Sweitzer Lane, Laurel, MD 20707