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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
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301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

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We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Richard G. Hocevar Building, 14501 Sweitzer Lane, Laurel, MD - 20707
Auditorium
Agenda PDF
Time Item Anticipated Action
OPEN SESSION auditorium
8.30 AM

A. Pledge of Allegiance

B. Approval of Agenda
C. Approval of Minutes for August 17, 2011

 Action

D. Retirees
E. Communications Video
F. Comments: Public / Media / Commissioners
STAFF REPORTS
8.50 AM

A. General Manager's Office

1. Monthly Report

 Information
9:35 AM

B. Internal Audit Office
1. Monthly Activity Report
2. Draft of FY 2012 Risk-Based Audit Plan

 Discussion / Vote
SEPTEMBER BRIEFING/ACTION CONTRACTS
10:05 AM
A. Engineering and Construction
  1. Architect/Engineer Contracts
    1. CD4275A05/CD4173A05 - Design Amendment, Design Services During Construction,
      Western Branch Waste Water Treatment Plant ENR/Facility Upgrade

2. Construction Contracts

  1. BR/CR5168A11 - Water Main Replacement, Knox Road West
  2. BR4889A08 - Water Main Replacement, Riverdale I
  3. BR/LR5135A10 - Water Main Replacement, Cloverly
  4. BF1582C91 – Patuxent Raw Water Pipeline Cleaning
  5. LC4957A09 – Area Water Sewer House Connection Change Order No. 1
  6. BR4878C08 Repost – Hillcrest Water Main Replacement
 Discussion / Action

3.  Design Contracts / Basic Ordering Agreements

  1. PM0014A10 – Water, Sewer and Meter Vault Rehabilitation Program Support
  2. PM0015A10 – Water, Sewer and Meter Vault Rehabilitation Program Support

B. Finance

Schedule for Approving 2012 Front Foot Benefit Charges and House Connection Rates

 Discussion / Action
CONSENT CALENDAR - Resolution 2012-1937
11:05 AM
A. Engineering and Construction
  1. Architect/Engineer Contracts
    1. CD4275A05/CD4173A05 - Design Amendment, Design Services During Construction,
      Western Branch Waste Water Treatment Plant ENR/Facility Upgrade

2.  Construction Contracts

  1. BR/CR5168A11 - Water Main Replacement, Knox Road West
  2. BR4889A08 - Water Main Replacement, Riverdale I
  3. BR/LR5135A10 - Water Main Replacement, Cloverly
  4. BF1582C91 – Patuxent Raw Water Pipeline Cleaning
  5. LC4957A09 – Area Water Sewer House Connection Change Order No. 1
  6. BR4878C08 Repost – Hillcrest Water Main Replacement
 Vote

3.  Design Contracts / Basic Ordering Agreements

  1. PM0014A10 – Water, Sewer and Meter Vault Rehabilitation Program Support
  2. PM0015A10 – Water, Sewer and Meter Vault Rehabilitation Program Support

B. Finance

Schedule for Approving 2012 Front Foot Benefit Charges and House Connection Rates

 Vote
Briefing/Action Items
11:15 AM
A. Customer Care
Advanced Meter Infrastructuring Update
 
B. SLMBE
Year-End Preliminary Report
 
C. Commission Office
1. Sub-Committee Reports
a. Governance/Personnel
I. 2012 Legislative Proposals/Outreach Strategy
b. Bi-County Infrastructure Funding
c. Pension
2. Corporate Secretary's Report
12:15 PM

LUNCH ROOM LK 121
1:15 PM

Open Session Continued:

A. Engineering & Construction


1. Potomac River Water Supply and Quality Report
2. Enhanced Nutrient Removal Funding Briefing
CLOSED Session Commissioner's Conference Room
2:00 PM

Closed pursuant to Maryland State Government Article 10, Subtitle 5, Section 10-508(a)(13) to approve the August 17, 2011 Closed Session minutes; and Section 10-508(a)(7) to receive legal advice on a whistleblower claim
Open Session Commissioner's Conference Room
2:45 PM

Adjournment
Open Session Commissioner's Conference Room
October 13, 2011

WSSC Board of Ethics, 2:00 PM
14501 Sweitzer Lane, Laurel, MD 20707, Commissioners Conf. Rm
October 12, 2011

WSSC Customer Advisory Board, 7:30 PM
14501 Sweitzer Lane, Laurel, MD 20707, RM. LK-121
October 19, 2011

Personnel and Governance Committee, 8:00 AM
14501 Sweitzer Lane, Laurel, MD 20707
October 19, 2011

WSSC Monthly Commission Meeting, 8:30 AM
14501 Sweitzer Lane, Laurel, MD 20707
October 26, 2011

WSSC Employee Retirement Board, 3:30 PM
14501 Sweitzer Lane, Laurel, MD 20707, 6109