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3501 University Blvd., E Hyattsville, MD 20783
Time Item Anticipated Action
Commission Strategic Planning Work Session
8:00 AM

1. Breakfast
A. Introductions

Introduction and Overview
8:15 AM

A. Purpose of Session and Expected Outcomes
B. Ground Rules

Recap from Previous Strategic Planning Session
8:30 AM

A. Outcomes from May and July 2010 Workshops
B. Status of Follow-up Items

Organizational Performance Reporting
8:45 AM

A. Strategic Priority Areas of the Strategic Plan and Key Success Measures

8:55 AM

1) Infrastructure

9:40 AM

2) Customer Service

10:00 AM

3) Environmental Stewardship

10:20 AM

4) Security and Safety

10:35 AM

BREAK

10:50 AM

5) Workforce Management

11:05 AM

6) Financial Stability

11:20 AM

7) Communications and Stakeholder Relationships

11:35 AM

8) Procurement

Wrap-Up of Morning Session
1:00 PM

A. Commissioner Desired Outcomes for This Session / This Year
B. Commissioner Roles

  1.  Duties and Responsibilities

C. Commission Board Functioning

  1.  Self-Assessment of Commission

(a) Accomplishments, Areas for Improvement, Actions to be Taken

2. Governance

3. Group functioning and effectiveness

(a) Chairman Transition

(i) Organization / Committee Structure
(ii) Other Items

D. Policy Matters/Issues of Interest for Commission

  1. SLMBE Follow-up

(a) Future reporting

 

 

11:55 AM

A. Overall WSSC Performance and Adequacy of Measures

12:10 PM

LUNCH

Corporate Governance and Policy

A. Commissioner Desired Outcomes for This Session / This Year
B. Commissioner Roles
1) Duties and Responsibilities
C. Commission Board Functioning
1) Self-Assessment of Commission
(a) Accomplishments, Areas for Improvement, Actions
to be Taken
2) Governance
3) Group functioning and effectiveness
(a) Chairman Transition
(i) Organization / Committee Structure
(ii) Other Items
D. Policy Matters/Issues of Interest for Commission
1) SLMBE Follow-up
(a) Future reporting
2) Bi-County Infrastructure Funding Working Group Update
3) Internal Audit Review of Organizational Processes
(a) Customer Advisory Board
(b) Dispute Resolving Board
4) Other Business
(a) Collective Bargaining Process
(b) Other Items
5) Parking Lot

Wrap-Up of Afternoon Session
4:00 PM

A. Review any decisions
B. Review any tasks to be done – by whom and by when?
1) Next check-in on Commission process?

4:30 pm

ADJOURN