Critical Customers

Who is a Critical Customer?   

A WSSC Water critical customer is a customer whose service connections are crucial to maintaining life or public health. It is our priority to ensure that we know and effectively communicate with our critical customers to safeguard public health and maintain resiliency in serving our more susceptible customers. 

The following three categories come under this classification: 

1. Critical Care Customer – A customer that requires a continuous supply of potable water to maintain life. This category includes:
   1. Hospitals
   2. Surgical centers
   3. Kidney dialysis centers
   4. Nursing homes/assisted living facilities
   5. Residential homes/multi-unit properties that house persons who require a continuous supply of potable water to maintain life. 
       
2. High-Priority Customer – A customer that requires water to maintain the general health of the public. This category includes:
   1. Schools and universities
   2. Government facilities
   3. Correctional facilities
   4. Daycare centers
   5. Medical/dental offices
   6. Fire/police stations
   7. Pharmacies
   8. Large commercial water users
   9. Industrial/manufacturing facilities
       
3. Priority Customer – A customer that requires water to maintain business operations. This category includes:
   1. Food service facilities (restaurants, convenience stores, grocery stores)
   2. Multi-unit properties
   3. Laundries
   4. Car washes
   5. Gyms/fitness centers
   6. Public pools
   7. Hair/tanning salons
   8. Other 

WSSC Water uses existing public records and customer data in addition to customer self-identification to effectively classify accounts under these tiers.

How Do I Self-Identify?

Complete the appropriate form from the following list based on how you would categorize yourself:

• Critical Care Customer Self-Identification Form
• High-Priority Customer Self-Identification Form
• Priority Customer Self-Identification Form
• Update Your Critical Customer Contact Information 

Emergency Alerts

If you are a critical customer, it is crucial that we notify you of emergencies in a timely manner. Sign up to receive emergency alerts at https://www.wsscwater.com/cns. Signing up to receive alerts allows us to provide emergency alerts and updates in the event of a potential service disruption. 

If you have any questions, please email criticalcustomers@wsscwater.com