Customer Assistance Program (CAP)

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WSSC Water has created the CAP Leak Repair Program in conjunction with Habitat for Humanity Metro Maryland to repair on-property residential plumbing leaks to help save customers money and conserve water. For more information, go to the CAP Leak Repair Program.

WSSC Water Commissioners recently approved several measures to enhance our financial assistance programs to help more income-constrained customers pay their water/sewer bills. The approval includes extending enrollment in the CAP, creating a leak repair program for CAP-enrolled customers and enhancing high bill adjustments for those enrolled in CAP. Details on the assistance program enhancements and effective dates are as follows: 

Enhanced Bill Adjustment Program 

• Effective January 1, 2024, CAP, non-CAP and single-unit commercial customers impacted by certain eligible high bills may qualify for an adjustment for up to two consecutive billing periods in any three-year period. 
• CAP customers will now qualify for a high bill adjustment if the high usage is at least 2.5 times greater than their historical usage. 
• The program adds a sewer-only adjustment for water lost to a leak that does not enter the sewer system. Example: A leak from an outside hose bib that results in water leaking to the ground and not returning to the wastewater collection system. 
• To be eligible, a receipt from a plumber or sworn customer affidavit is required. 

CAP Extension 

• Effective July 1, 2024, enrollment for CAP customers will be extended from one year to two years. CAP customers typically have to re-enroll beginning every July 1 through the Office of Home Energy Programs (OHEP). Interested customers can apply on the Maryland OHEP website. 

Download the CAP brochure / Descargue nuestro folleto de CAP (PDF 602 KB)

WSSC Water has a CAP that provides financial assistance to approved residential customers. If you are enrolled in the OHEP, you qualify for CAP. To enroll, apply for energy assistance directly through the OHEP offices. WSSC Water will continue waiving late fees for those enrolled in CAP, which provides a credit for fees (including the Bay Restoration Fund fee).

NOTE: Please confirm that your OHEP enrollment is current to ensure that you continue to receive the WSSC Water CAP credit. To enroll in the program, customers must first apply for energy assistance directly through the Maryland OHEP. The OHEP application and instructions are available in both English (PDF 1.56 MB) and Español (PDF 1.79 MB).

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Montgomery County Department of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
(240) 777-4450
ohep@montgomerycountymd.gov

Prince George’s County Community Services 
425 Brightseat Road
Landover, Md. 20785
(301) 909-6300
pgcdss.energy@maryland.gov

 CAP customers receive the following benefits: 

• A 50% reduction on the water turn-on/off fees.
• Exemption from Ready to Serve Charges, also known as fees. 
• Exemption from the state-mandated Bay Restoration fee. 
• Only charged for water and sewer usage. 
• Eligibility for payment plans up to 48 months. 
• Permanent waiver of late fees. 
• Free annual plumbing leak investigation for water leaks. 
• Eligibility to receive high-bill adjustment removing 100% of excess water/sewer usage for one billing cycle in any three-year period. 

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For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information, call OHEP at 800-332-6347 or go to http://dhs.maryland.gov/office-of-home-energy-programs/.

To check the status of your OHEP application online, visit https://www.myohepstatus.org. Please allow 15 days from submission for the application status to be displayed.

Income eligibility criteria is established by OHEP and is outlined in the following table. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to re-enroll with OHEP to continue their CAP enrollment.

FY2026 Income Eligibility Limits
Effective July 1, 2025 to June 30, 2026
(based on 200% of federal poverty level; households with more than 8 persons, add $11,004 per person)

Authority to have such a program was approved by the Maryland State Legislature and signed by the Governor. The CAP is 100% funded by WSSC Water revenues.

Customers may apply for energy assistance using one of the following options:

• Apply online at https://dhs.maryland.gov/office-of-home-energy-programs/
• Download and print an Application for Energy Assistance in English (PDF 1.56 MB) or Español (PDF 1.79 MB)
• Eligibility information also is available in Español (PDF 860 KB).
• Call your local office to receive an application by mail.
• Home visits also can be arranged for senior citizens or persons with special medical needs.
• For questions regarding OHEP and other information on how to apply, contact OHEP toll-free at 1-800-332-6347.

Ready-To-Serve Charge

There are two components to this charge: (1) the existing Account Maintenance Fee (AMF), which covers the cost to bring water and sewer service to every home and business including meters, meter readers and billing; and (2) Infrastructure Investment Fee (IIF), which is allocated to the replacement/rehabilitation of system infrastructure.

The AMF is up to $32.94 per quarter. The IIF is up to $28.82 per quarter. 

NOTE: If you are approved for CAP, you are automatically eligible for exemption from the Chesapeake Bay Restoration Fund fee, which WSSC Water administers on behalf of the State of Maryland.